A helpline is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.[1][2] The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.

Services include:

  • user assistance, for example computer software support
  • telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.

See also

  • Telephone counseling
  • Hotline
  • Single Non-Emergency Number
  • Telephone icon blue gradient.svg Telephones portal


  1. ^ "Definition of Helpline". Retrieved 14 December 2016.
  2. ^ "What is a Helpline?". Volunteer Emotional Support Helplines#IFOTES - International Federation of Telephone Emergency Services. Retrieved 13 January 2017.

External links

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